There should also be categories (groups), as an employee may not need to know the name of the company's lawyer or accountant.

Would like to be able to have an 800 number on Ring4.

Business line shows up on others caller ID when the user calls

Be able to send and receive SMS on Desktop within the business console

I would like a phone system that I can use an API/Webhook to update my CRM to see how often we communicate with clients or potential clients.

Make the call history for all numbers visible to the admins

Let multiple users share a single phone number.

Be able to auto-forward calls and manually forward to other teammates

Create desktop client for better use on your computer.

Would like to be able to backup and recover my data.